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Google Places Changes Email Notification

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Today after Google announced that they will start notifying verified business owners of changes that occur on their Google Places listings, actual emails were sent to some of our clients. The subject of the emails is “Your listing on Google Places will soon be updated” and they go like this:

Google Logo in the Google Places Changes Notification Email

Your listing on Google Places will soon be updated

Dear Google Places user,

Google will soon update your listing data on our consumer properties such as Google and Google Maps to more accurately reflect the latest information we have about your business.

We use many sources to determine the accuracy of our listing data and to provide the best possible experience for business owners and consumers who use Google and Google Maps to find local information.

Below is a summary of what your listing(s) will contain once it’s updated in the next few weeks. This will be visible on your Place page and listings across Google properties, but it will not be reflected in your Google Places account:

(Business name here)
(Address here)
(Phone number here)
(Website here)

If the above information is not accurate, please sign in to Google Places. You may prevent any of these changes from being made on your Place page and listing by selecting “Edit”, and then pressing the “Submit” button to confirm the correct information about your business.

If you submit data to Google via a feed, please ensure that the data in your feed is accurate and current. Note that you must update listing data in your feed to prevent changes from being made to the above listings.

Note that if you are an AdWords or AdWords Express customer, your ads will be unaffected by this change and will continue to display the listing information you have provided in Google Places. To manage your online advertisements, please sign into Google Places or Google AdWords.

For more information about updates to claimed listings, please visit: http://www.google.com/support/places/bin/answer.py?hl=en&answer=1318197

Sincerely,
The Google Places Team

In the first few seconds reading this I thought that it was spam and it was too good to be true, but no – it really is Google who sent it. They have apparently made a great effort to solve one of the greatest issues that plagued Google Places! This easily is the best Google Places-related news I’ve ever heard!

There are two very important details in this notification:

1) The business owner has a “few weeks” to act.

2) The business owner can actually prevent the changes from happening by simply logging in to their Google Places dashboard, going to the edit menu and clicking “Submit” at the bottom.

Furthermore, in the link that Google provides at the end of the email they claim that notifications will be sent for more than just the listing details mentioned in the upper part of the email. They will also be notifying users for changes in the “pin marker location” and if a place is marked as “Permanently closed”.

I believe what Googlers have done is practically the best possible solution – they give a few weeks notice to the business owner to react, and if they don’t – they update the information to the one they consider more up-to-date. This is what so many businesses and Google Places specialists have been asking and waiting for ever since the dawn of Google Places (in any of its forms). Now is possibly the right time to say a big “THANK YOU” to Google and especially to the Google Places team for this.

  1. Jo Shaer
    Jo Shaer10-14-2011

    This is sooooo exciting! Nyagoslav, are any of your clients in the UK? I have a couple of businesses that are in review but they have not told me they have received anything yet.

    • Nyagoslav
      Nyagoslav10-14-2011

      Jo, I think so too! This is one of the best updates I’ve ever experienced with Google Places. Yes, we have a few clients in the UK, and one of them has definitely received an email notification. I’m not sure about the other. However, I think the notifications are being sent only in case something in terms of front end information is going to change. There is nothing stated about the status, at least from what I saw.

  2. Phil Rozek
    Phil Rozek10-14-2011

    That’s good news, all right. I’m definitely looking forward to seeing how the new system

    However, I think at least for the time being, my original comment still stands: if this change/promise is to solve any *real* problems that business owners face, it had better be accompanied by more intensive, personalized, thorough, and BETTER support from the Google support team. Responsiveness has always been the issue

    We’ve both worked with enough clients to know what Google claims and what Google does are often two separate things.

    My guess is it’ll be rocky at first, but that this is the *start* of real support for business owners :)

    • Nyagoslav Zhekov
      Nyagoslav Zhekov10-19-2011

      Phil, there is some significant improvement in the work of the Google Places team in the last two weeks. I have a confirmation that there are more people working now on the support side, so I hope bright days are to come.

  3. Phil Rozek
    Phil Rozek10-19-2011

    Let us hope! (Thanks for the intel.)

  4. Jo Shaer
    Jo Shaer10-19-2011

    Nyagoslav – My partner actually had a phone call from Google after he asked to delete a listing that had the wrong address!!!

    In other news today, on Google Chrome, the places pages balloons have gone grey…

    • Nyagoslav Zhekov
      Nyagoslav Zhekov10-19-2011

      Great news, Jo! I didn’t know Google started working harder in the UK as well. How long after he requested the deletion did he get the call?

      Do you have a screenshot with these balloons?

  5. TJ Taylor Milan
    TJ Taylor Milan10-23-2011

    I can confirm the same happening in Italy – we got an email advising us of a minor name change for our listing. Interestingly, in our case the data seems (very probably) to be coming from LinkedIn.

  6. Mitchel
    Mitchel02-15-2012

    Is this still happening? I have received notifications in the past however, recently I have not been receiving them and have noticed my listing being updated!?

    Thank you

    • Nyagoslav Zhekov
      Nyagoslav Zhekov02-16-2012

      Yes, I believe Google is still periodically sending such emails. If you haven’t received such an email for some time now, that’s good news. It means your online business information is consistent!

  7. Mitchel
    Mitchel02-21-2012

    Thank you. So Google will only send an email if They feel the listing should be updated? What happens if someone claims or re-claims a listing from you? We haven’t been receiving an email when this happens. Should we be?

    • Nyagoslav Zhekov
      Nyagoslav Zhekov02-21-2012

      Unfortunately Google does not currently send email notification when someone else claims a listing that was already claimed by you. Their notification is generally bad, but is gradually improving, so I predict brighter future :)

  8. Mitchel
    Mitchel02-21-2012

    Thank you for your help!

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