Customer Support Representative
We strive to become a leader in the SEO and Online Marketing fields, providing top quality services to help our clients improve their business visibility on the market.
Hence, our customer support is of utmost priority to us, and we like to keep it top-notch around the clock. If client communication is your thing, this is the position for you:
About the Position
- Address any client questions in English – by email or Skype. This will include providing information about existing orders or our products and services in general. When necessary, coordinate questions with the team executing the order.
- Put together order reports.
- Document incoming orders and client accounts.
- Help train new employees.
- Analyze financial transactions and catch irregularities if any.
- Trace order statuses; if needed, alerts management of overflowing team capacity.
- Contribute to team effort and maintain liaison with other team members to resolve any customer issues.
Our Requirements
- Fluent in written English – equivalent to C1 according to the Common European Framework of Reference for Languages
- Excellent people skills
- Good computer skills – should be comfortable using:
- Microsoft Office (Word and Excel). Minimum experience: 2 years
- Internet browser (at least one of the following: Chrome, Firefox, Internet Explorer)
- Email client software, similar to Mozilla Thunderbird
- Must be a team player
- Ability to multitask
What We Offer
- Highly Competitive Salary
- Two-week training process
- Communication with English-speaking clients
- Dynamic work environment in a young, helpful and enthusiastic team
- Full-time position
- Flexible work schedule
The application must contain your CV and a cover letter.
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